SHIPPING & DELIVERY
At present we only ship within the UK and Europe. Please note that all product prices include VAT (but not books & magazines), shipping quotes shown include VAT.
All orders received before 11am are despatched that day. Next Working Day orders must be received before 11am. Despatch times relate to that quoted to us by our shipping provider and relate to how long the package will take to get to you once in transit. We cannot be held responsible for longer transit times by the courier/postal service at busy times. If there is a problem with your delivery please let us know as soon as possible and we will endeavour to help.
Please note that transit times can take longer to Offshore UK and Highlands.
Mainland Next Day delivery orders must be received by 11am that day for despatch the next working day. If Saturday delivery is required please email us seperately with your requirements. Any delays that may happen or if an item is out of stock, we will advise you as quickly as possible.
UK SHIPPING COSTS
Royal Mail 2nd Class - standard postage service allow 3 - 5 working days for delivery. Costs: Orders under the value of £30 - £3.50, orders over the value of £30 - FREE.
This service is not tracked and Royal Mail allow claims up to £20 only we cannot be held responsible for orders lost totalling over £20 with this service and therefore recommend one of our tracked services.
Royal Mail 1st Class Signed - 1st class with signature by recipient. Royal Mail aim to deliver the package in 1 working day from despatch. This service is free on orders above £30.
Parcelforce - this is a Next Working Day service with In Flight tracking of your order (orders must be received before 11am). This means that Parcelforce will keep you updated with the progress of your package by email and SMS (you must provide a mobile number when you order).
COURIER 2 day service - this service takes 2 working days with In Flight tracking of your order (orders must be received before 11am). This means that the courier will keep you updated with the progress of your package by email and SMS (you must provide a mobile number when you order). A 1 hour delivery slot will be provided to you by the courier so you do not have to wait in all day.
Royal Mail Special Delivery - this is a next working day service arriving before 1pm. Recommended for high value orders.
Orders up to the value of £200 - £8.70. Orders over the value of £200 - £10.20
STUDIO CLOSURE DATES INC PUBLIC AND SEASONAL HOLIDAYS - ORDERS RECEIVED AFTER 11AM ON THE DAY BEFORE WE CLOSE WILL NOT BE SHIPPED UNTIL AFTER THE ADVERTISED DAYS OF CLOSURE AND WILL BE PROCESSED ON OUR RETURN.
Please note that occasionaly during busy times it may take longer to process your order and sometimes queries may arise that delays the despatch of your order although we will always keep you informed as much as possible.
European orders will be shipped by Royal Mail Airmail Service up to 2kg. Shipping quotes are subject to additional VAT at checkout once the destination has been determined. European orders over 2kg and over, we will contact you before despatch to confirm shipping costs. Please note; All times of arrival to you are based from the time it is despatched not the time you placed the order.
Europe deliveries up to 2kg are shipped by Royal Mail Airmail and International Signed & Tracked. We will contact you with shipping rates above 2kg.
Heavy items such as kilns can take longer to arrive than shown on the computer system, we suggest you put in the NOTES section of your order as to what day you would like your kiln to be delivered and we will try to organise this for you.
Please note that turn around times, despatch times and delivery times are based on working days and do not include weekends.
You may return most new, unopened items within 30 days of delivery for a full refund. The postage for return is paid by the customer. However if the product is faulty we will reimburse the return shipping costs or if the return is a result of our error (you received an incorrect or defective item, etc.). Please get proof of postage without this we cannot sort out disputes.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you wish to return an item please contact us with your order number and we will supply you with the return details that you will need.
TRACKING YOUR ORDER
When your item is despatched we will advise you of any tracking numbers that are applied to your package.
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